Returns & Exchanges
We understand that sometimes someone might order the wrong thing or have a change of mind. We're now accepting returns/exchanges in the following cases:
- Wrong product or change of mind - we will issue store credit in case you ordered the wrong product or changed your mind. Once returned, you can use the credit to buy a different product. It is the responsibility of the customer to pay for return shipping. We don't offer any refunds for change of mind.
- Warehouse mistake - sometimes the wrong product is sent and we apologise for any mistakes on our end.
- Faulty or damaged products - you can choose between a refund, exchange or credit where goods are faulty, or are different to the product purchased on the website. Please see below for more information.
Please contact us at firstname.lastname@example.org within 7 days after receiving your item so we can give you the return info and authorise the return.
Please do not return any items before first making contact with us.
One the return is accepted you will have 14 days to have the item in the mail. Please send us the tracking # so we can assert that it's on its way.
We are not responsible for lost return packages and recommend you insure and track your package.
Buyers are required to return the item/s in the condition it arrived and are responsible for return shipping costs.
Damaged or Faulty Items
We will ensure that we pack your order with the greatest of care but in the circumstance of your order arriving in a damaged state, please contact us immediately at email@example.com providing us with your order number, and a description + photo of the damage. Please do not return any items before first making contact with us. Damaged items must be reported to us within 48 hours of your order being placed.
Items that have been deemed damaged or faulty will be replaced for you at no extra cost or a refund if you would prefer. Replacements will be for the exact item/s originally ordered, or, only in the case that these are now out of stock, with the nearest possible alternative.
In the case you're not entirely satisfied with one of our products, we'd love to get your feedback to help us improve our products in the future!
In the event that a parcel has been lost, please contact us. A postal investigation will be initiated with Australia Post and you will receive a full refund.*
*We won't issue refunds if the customer gave us the wrong address at checkout or failed to pick up the parcel from the local post office, or the parcel was stolen from their premises. Please contact us to discuss your options.